W Miami Reviews: 90 Verified Reviews Latest 2024 | Trip.com (2024)

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Rooms and Guests

Verified reviews

The room is good but when has the room there were no amenities in the room and we had to ask for each.

The location is good, and the Bay Park is just a 5-minute walk downstairs. The room is large, fully equipped, and the service is also very good. Every time I return to the hotel, they provide water. There is a coffee machine that can also be used as a kettle, so there is hot water to drink. There are mirrors everywhere.

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Stylish and elegant hotel in a great location!!! Breakfast is varied, the only negative is that the outdoor pool was not open because it was being cleaned…The rest is greatWe will definitely come back)))

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The standard of Atour in China, it feels like there is nothing but a sign. There was only a pair of slippers in the room. I notified the front desk but they didn't deliver them after waiting for a whole night.

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Very pleasant hotel sometimes noisy because double glazing needs to be reviewed. Not efficient

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Super average experience. As w is very disappointing, it feels like staying in a business hotel. Overall old, poor sound insulation. I booked a corner room for a better view, but when I arrived at the store, it was said that it was only on the 4th floor (the lowest floor), and I could only see the opposite intersection...There is no service, the air conditioner is very poor, I woke up in the middle of the night, I was asked to check the next day, if it can't be improved, I will change the room, the result is the same, no room change, the air conditioner is still not cooling well. 

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The hotel is super well placed, too bad that the staff is not up to the required services, as is that of the South Beach ....

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Rubbish hotel. I have stayed in so many hotels and I never heard of the need to make an appoin**ent to clean the room. I stayed for three days and no one cleans the room and garbage. I will never stay in any hotel of the W brand in the future.

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old hotel interior

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The location is very convenient in the city center.

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Bathroom was very beat up. Scuff marks everywhere. Lamps shades were broken. Paint around bathroom window incomplete. Felt like the room had been abused and partied in.

The bar and restaurant were under renovation, unfortunately we didn’t know until we arrived there.

This was THE WORST Hotel I have ever stayed in my whole life. No breakfast, no functioning restaurant. And when you order from outside, it took them 22 minutes to brin it to my room. It was of course cold and unedible. The room was so noisy, I couldn't sleep without my earplugs. Even then I heard noises. Manager was rude and not helpful at all. I would never stay here again.

Overall a good stay. The staff was very courteous and attentive. The rooms could use a little upkeep as the wall paper in some areas was beginning to peel. The noise was pretty bad as well as our room was facing Brickell which is always busy and plenty of honking going on. There is nothing the hotel can do about that and after dark it gets a lot better.

The only complain I have is that the gym was closed, I think it should have been disclosed in description of the property. Everything else was perfect.